Return & Cancellation Policy
*WARNING* By placing an order, you [the buyer] understand and accept the risks associated with international and domestic shipping that may include but are not limited to: delayed shipping, failed delivery, lost items, packages frozen in customs, etc. Once your order leaves the Fell & Fair Shop, your order is final and Fell & Fair cannot be held responsible for the delayed or unsuccessful delivery of your shipment and any associated costs with the product or shipping involved in your [the buyer’s] order.
Fell & Fair Exchange & Return Policy
If you have received the wrong item or your item(s) appears to be damaged, please contact us immediately at contact@fellandfair.com or by starting a chat with us!
To initiate the exchange or return process, you must contact us within fourteen (14) calendar days of the arrival of your order and item(s) must be in original (unused/unworn) condition to qualify. If your exchange has been approved, your returned item(s) must arrive at the Fell & Fair Shop within thirty (30) calendar days from the date of approval in original (unworn/unworn) condition.
Exchange:
- The customer is responsible for shipping expenses for returning the order change item(s) to Fell & Fair.
- All approved Exchanges are subject to a restocking fee per item:
- Linen, Wool, Leather restocking fee is $12.55
- Chainmail restocking fee is $18.55
- Once the Exchange Restocking Fee has been purchased and we confirm receipt of the unwanted item(s) at the Fell & Fair Shop, the replacement item(s) will be put into our standard production queue and sent out to you via standard USPS shipping.
Returns:
- We currently are *not* accepting returns.
- Unauthorized return packages will be marked return to sender.
- Customized items are non-refundable & non-returnable.
- Purchasing the wrong size item(s) does not qualify for return. If you are unsure your size, Chat with us, we love to help!
- All of our Linen is 100% natural flax and dyed in small batches. Each batch color hue may vary and color also will vary depending on your screen display. If you are unsure the color, please Chat with us and we will happily send you images of our current batch!
Order Cancellation
- Contact us within 12 hours of your order placement if you need to cancel an order.
- If your order is in production or has shipped, it cannot be canceled.
International Return & Exchange
Exchanges:
- International exchanges are not permitted.
Returns:
- We currently are *not* accepting returns.
- Unauthorized return packages will be marked return to sender.
- Customized items are non-refundable & non-returnable.